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Shahid, Camera and Video Technician
Category: Camera and Video
Satisfied Customers: 12701
Experience:  I have been repairing electronic gear since 1993 as a qualified Sony tech
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Dear Sir/Madam, I have a 2006 Sony Handcam HPC3 - video

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Dear Sir/Madam,
I have a 2006 Sony Handcam HPC3 - video cassette
there are three issues
1) When I try and charge it up, the orange light comes on for 5-10 secs then goes off and it doesn't seem to charge properly
2) The cassette door wont close and it requests that I re-attach the power source
3) The viewer screen requires all the date and time etc to be reset but the screen will not allow be to update anything
I have taken of the battery and waited 1min and re-inserted
I have reset the camera with the power on and power off
I have shut down and restarted several times
Hello, my name is***** be happy to assist you.
Sorry for delayed reply.
Please allow me to ask you a few questions to diagnose the problem.
- Can you please get me the complete model number of Sony camcorder?
HPC3 seems incorrect.
Customer: replied 3 years ago.
Model no HDR hc3e
Hd video camera and recorder
Thanks for the model number.
- Did you try another/ fresh battery to charge on the camcorder?
- Do you get flashing error code on screen if leave the camcorder On for some time with the message 're-attach the power source'?
- Do the touch buttons on screen work at some point if rotate the screen?
Customer: replied 3 years ago.
I have no spare battery
The error message disappears after a few secs and your left with the screen showing the date , requiring a reset as showing 1st jan 2006, but the screen buttons don't allow you to reset the date
The screen tools don't rotate they stay fixed
Thanks Gareth for the info.
The LCD screen can rotate if flip out, even you can set it on opposite direction (towards the lens) and see your own picture while looking at camera front lens.
While rotating the screen, try to touch the buttons to see if they work at any angle?
Customer: replied 3 years ago.

Hi Shahid,

The screen flip trick worked to clear the screen and its now showing a view from the camera

The buttons on the screen don't work and the cassette is still open as it doesn't allow closure


Good to know that screen processor board isn't the issue and working fine.
Now let me explain the rest of problems in camcorder as best as I can, the battery seems near to dead that is why it doesn't hold enough charge so you get shorter time during charge, a new/ fresh battery will work here.
Rest of two problems in camcorder are bit serious, the connection flexible ribbon wire that runs between LCD board and camcorder main board seems cracked/ broken and causing the problem of no touch buttons work, replacement of that connection ribbon wire in camcorder will resolve the problem.
Since cassette door doesn't lock and goes in camera indicates the problem with cassette mechanism failure and usually it happens due to either broken loading gears in mechanism or flexible ribbon wire that connects the stationary and sliding section of mechanism, in either way, entire cassette mechanism will be replaced to resolve this problem.
I'm sorry for all these bad news as I have been fixed this same model camcorders many times, one is still with me in a box.
Now camcorder will take apart in details for connection wire and cassette mechanism replacement, if they are still available with your local Sony service facility, and this kind of work should be done by handy person to avoid any further damage, this kind of work would cost you good money so ask a repair estimate before handing it over as it will help you make decision about this camcorder repair or invest that money on new one.
I would recommend a new camcorder as new models utilize memory card, all it is digital process, and easy to use, no wear and tear of mechanism etc.
I wish if I could bring the good news about HDR-HC3E.
I can provide you required part numbers for the parts mentioned above if you wish to work on it yourself.
I trust my input will help you out. Please feel free to respond if you have any additional questions.
A positive rating to answer would be greatly appreciated, please click on smiley face under the answer then click submit button so I can get credit on website for my work.
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