How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.
Ask Freddy M. Your Own Question
Freddy M.
Freddy M., Camera and Video Technician
Category: Camera and Video
Satisfied Customers: 18409
Experience:  Years of experience.
Type Your Camera and Video Question Here...
Freddy M. is online now

hi there i have a panasonic dmc-tz60 and it has stopped working,

This answer was rated:

hi there i have a panasonic dmc-tz60 and it has stopped working, it froze up and wouldn't let me do anything so i pulled the battery out and put it back in, now it will take a picture fine then comes up with write error, i also cannot look at photos I've take on the camera just comes up with "this picture cannot be played. i have swapped memory cards over with a camera the same and it will not work in the other camera, i have also put a new memory card in the camera and it still doesn't work
Hello my name is***** look forward to assisting and am very sorry to hear that you are having this problem.
I want to warn you that it is possible you will need to replace a part in order to fix this.
There are a few different things that can cause this and a couple different parts so we would need to troubleshoot to find out for sure.
Just to clarify the original memory card will not work in this or another camera, a new memory card will not work in this camera but will work in another correct?
Customer: replied 3 years ago.
Yes that is correct
Ok that is not a good sign and means this camera is definitely causing the problem. How old is the camera? When was the last time it was cleaned? If you look inside the best you can with a flash light do you see any bent pins?
Customer: replied 3 years ago.
Brand new used only for three days, I'll look at the pins now
Ok let me know what you see but either way you should not have this problem with a brand new camera. What type of cards and size are they?
Customer: replied 3 years ago.
No bent pins looks clean, sanDisk ultra 32gb
Customer: replied 3 years ago.
SanDisk 32 gb ultra both same cameras same cards
Darn, It should work with that card ruling that out, I really hate to have to tell you this but unfortunately that means the card reader inside the camera is failing. As I mentioned before you should not have this problem with a brand new camera. If you bring it back to the store you bought it, you should be able to exchange it for another. Some stores tend to put returned items back on the shelf, and thousands of these cameras were manufactured at once, so every once in a while one with a defective part does get out.If for some reason the replacement does the same thing (it should not) let me know. If you have any questions at all click on reply to expert and let me know. If not please don’t forget to leave a positive rating for my help - it is greatly appreciated. Please note you are rating me only not this site or your Panasonic.
Freddy M. and other Camera and Video Specialists are ready to help you
Customer: replied 3 years ago.
I bought the camera in Australia and am holidaying in London do u think a local store could help
If you bought it at a franchise that is in London as well it is possible. Otherwise unfortunately you would need to go to the store in Australia. You may be able to call the store in Australia to see if they have any stores or subsidiaries near where you are now. A local shop would be able to replace the part for you, but I would not do that since it is brand new and you should not have to pay for the part because of that. A local shop would have no choice but to charge for the part and labour since they did not sell it to you.