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Freddy M.
Freddy M., Camera and Video Technician
Category: Camera and Video
Satisfied Customers: 18398
Experience:  Years of experience.
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My camera keeps showing system error and will not focus. Every

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My camera keeps showing system error and will not focus. Every time I switch on the lens comes out but wont go back in . What do I do as per usual the camera is 13 months old so the guarantee is not in effect
Hello my name is***** look forward to assisting and am very sorry to hear that you are having this problem.
I want to warn you that it is possible you will need to replace a part in order to fix this.
There are a few different things that can cause this and a couple different parts so we would need to troubleshoot to find out for sure.
Look directly at the lens is it leaning slightly more to one side instead of being completely centered?
Customer: replied 3 years ago.

No the len's seems perfectly square. In fact the lens no longer retracts into the camera when I switch it off

That could mean you need a new part then, just in case lets check anyway.
While holding the power button gently push the lens to the side.

Test this with each of the 4 sides, if it is off center to one side doing this should get it to retract while holding the power button.
If you hear a click while doing it do not worry that is normal.

If this did not work please come back and let me know by clicking on reply to expert so we can continue.
If it did work please don’t forget to leave a positive rating it is greatly appreciated.
Freddy M. and other Camera and Video Specialists are ready to help you
Customer: replied 3 years ago.

The len's retracted when I pushed Left and right side so that part of the problem is solved

Did the error stay? Turn it off and on a few times for me please. The error staying would be a bad sign.