How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.
Ask Freddy M. Your Own Question
Freddy M.
Freddy M., Camera and Video Technician
Category: Camera and Video
Satisfied Customers: 18409
Experience:  Years of experience.
Type Your Camera and Video Question Here...
Freddy M. is online now

I have a DMC-TZ6 camera. The lens keeps sticking and I am

This answer was rated:

I have a DMC-TZ6 camera. The lens keeps sticking and I am getting a message - 'system error (zoom)'. Please can you help?
Hello my name is***** look forward to assisting and am very sorry to hear that you are having this problem.
I want to warn you that it is possible you will need to replace a part in order to fix this.
There are a few different things that can cause this and a couple different parts so we would need to troubleshoot to find out for sure.
Is the lens stuck extended?
Customer: replied 3 years ago.

Thank you Freddy - sorry to miss you.

The lens is stuck in an extended position with the switch off. When I switch it on the lens initially goes in and then out again a couple of times and then remains extended.

If you look directly at the lens with it pointed at you, is the lens centered?
Customer: replied 3 years ago.


That could mean you need a new part then, just in case lets check anyway.
While holding the power button gently push the lens to the side.

Test this with each of the 4 sides, if it is off center to one side doing this should get it to retract while holding the power button.
If you hear a click while doing it do not worry that is normal.

If this did not work please come back and let me know by clicking on reply to expert so we can continue.
If it did work please don’t forget to leave a positive rating it is greatly appreciated.
Customer: replied 3 years ago.

This partially worked but when I press the zoom button the les zooms but the I am told toswitch the camera on and off a few times and it nowappears to have righted itself. Sorry for not getting back to you straight away - I wanted to be sure it was OK. Many thanks, Brenda

You're welcome and please don't forget to leave a positive rating for my help it is greatly appreciated.
Freddy M. and 2 other Camera and Video Specialists are ready to help you