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Russell A.
Russell A., Camera and Video Technician
Category: Camera and Video
Satisfied Customers: 3619
Experience:  30 years of experience as a TV station tech gives me a unique understanding of technical equipment issues.
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Richie. I have a five year old Panasonic HDD camcorder model

Customer Question

Hi Richie. I have a five year old Panasonic HDD camcorder model SDR-H81which got water damaged. It will switch on, record scenes, take photos but will not play back. In the view screen the recorded scenes are shown as are the photos taken but the screen controls are not responding. Can it be repaired and if so where can I have that done. Is there a service center in the R>O>I>
Submitted: 3 years ago.
Category: Camera and Video
Expert:  Freddy M. replied 3 years ago.
Hello my name is***** look forward to assisting and am very sorry to hear that you are having this problem. I want to warn you that it is possible you will need to replace a part in order to fix this. There are a few different things that can cause this and a couple different parts so we would need to troubleshoot to find out for sure. How old is it?
Customer: replied 3 years ago.

I addressed this question to Richie, authorised payment and when I supplied my e-mail address was advised that it was registered to another member. The e-mail address given is my correct e-mail address. What next? Can Richie resolve this e-mail address problem

Expert:  Freddy M. replied 3 years ago.
No neither I nor richie have control over that but I have sent a report in to get that fixed for you. Do you want to wait for Richie? He was offline which is why I took this question to help you. In order to help I would need the answer to the question I sent you.
Customer: replied 3 years ago.

The answer to your question ,five years old, was contained in original question

Expert:  Freddy M. replied 3 years ago.
I apologize I am not sure how I missed that. Thank you for telling me again. That would unfortunately means it is out of warranty. Can you try with something like the eraser end of a pencil instead of your finger and see if it responds to anything?
Expert:  dianne-cssm replied 3 years ago.
We received your customer service inquiry, however, we are unable to respond to you because we do not have your email address. Please contact customer support at***@******.*** and provide us with your email address and a link to this question page so that we can help you.
Thank you, ***** ***** Customer Support Team.