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nathan_mills, Camera and Video Technician
Category: Camera and Video
Satisfied Customers: 647
Experience:  Efficient Technician with more than 30 years of Experience.
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Re: SAMSUNG MV800 - Serial No. A1A6CNOC9002DJV , the

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Re: SAMSUNG MV800 - Serial No. A1A6CNOC9002DJV
Hi, the lens does not retract - not possible to take photos.
Caption appear saying 'The zoom did not operate normally. Insert the battery again and turn the camera on. If the camera does not operate normally do not put excessive pressure on it and contact the service center.'
Thanks for your assistance.
Hi. Welcome to justanswer. Have you tried changing the battery while the camera was still ON. Try this and reply if it doesn't work.
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Customer: replied 2 years ago.

Hi Nathan, very sorry for not having replied any earlier - your advice seems to have worked fine: The lens retracted and all seems to be okay. I was waiting for a chance to try the camera, and see whether the same problem will re-occur...

Kind Regards,


Glad to hear that. Please rate the solution if the problem is solved. Thanks and have a good day. Cheers!