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Richard, Camera and Video Technician
Category: Camera and Video
Satisfied Customers: 43277
Experience:  Electronics Engineer
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Have an old HV10 camcorder which has been fantastic but not

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Have an old HV10 camcorder which has been fantastic but not used for a while. Left a tape in. When I turn it on error tells me to eject tape which it is unable to do. It pings as normal but does not pop up so tape cannot be removed or changed. It just stays in place, 'whirls' a bit then stops. Suggestions please as I have loads of tapes to upload and edit. Many thanks.
Thank you for your question, my name is ***** ***** I look forward to assisting you.
Please note, click on Reply to Expert to reply to me, a rating is only needed when we are finished.
As the first step, can you please do the following.
Turn off the camcorder.
Remove the battery from the camera.
Remove the AC power supply from the camera.
Slide the power switch on the camera to the ON position for 15 seconds.
Slide the power switch back to the OFF position.
Connect the AC power supply to the camera.
Attempt to open the cassette compartment.
Let me know the results please
Customer: replied 2 years ago.

Thank you very much; it worked first time. Do you know why this happened and Is it likely to happen again as i have a lot of tapes to edit?! Kind regards, ***** *****

It was residue power that was built up, it can happen with this unit.
If it ever happens again you can just repeat the procedure I just gave.
If you would like any additional information or assistance, please do not hesitate to let me know.
Else if you can take a second to rate my service by clicking one of the stars at the top of the screen then submit, that would be greatly appreciated.
Thank you
Richard and 2 other Camera and Video Specialists are ready to help you