How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.
Ask Russell A. Your Own Question
Russell A.
Russell A., Camera and Video Technician
Category: Camera and Video
Satisfied Customers: 6110
Experience:  30 years of experience as a TV station tech gives me a unique understanding of technical equipment issues.
Type Your Camera and Video Question Here...
Russell A. is online now

I have a Lumix DMC-TZ30. When I switch on I get error message

This answer was rated:

I have a Lumix DMC-TZ30. When I switch on I get error message "Zoom system error".
Any advice please?
Hi, If the camera will allow you to get to the menu, please reset the camera settings using the instructions below. Go to "RESET" not "NO. RESET". Press MenuSelect Setup (the Wrench)Arrow down to Reset (Not NO. Reset)Select Reset SettingsSelec OK or YesAllow the process to complete The reset process attempts to set the lens to the correct starting position. If not, please see below.My first inclination is to assume that a lens error (System Zoom) is the intermittent problem itself, but first, there is a more likely possibility, lack of sufficient power. Remove the battery, check the pins or connectors in the battery compartment, and make sure that they are positioned correctly to contact the battery. Then use a q-tip with alcohol to clean and dry them. It is also a known issue that digital cameras circuitry can also become much more sensitive to the lower power level produced, so if you have been using the same rechargeable batteries for the life of the camera (more than 2-3 years), then the power capacity of the battery may not be high enough anymore to handle the increased load. A new battery may be the answer. If the above does not solve the issue please continue as it is very likely that the problem is a lens error. Since it does not extend correctly it does not make it to the correct sensor point probably due to an obstruction like a grain of sand or residue build up. A lens position error will halt the camera process the error. Lens errors are a common problem. Dirt can get into the gears or the lens can become misaligned from being carried in pockets, purses or at the beach. The two suggestions below may resolve the issue.Make sure your Camera has new, fully charged batteries and it is in recording mode.Try compressed air. With a fine tip can of dry compressed air from an auto so office store (not a blow dryer) and set the tip between the lens turret and the camera body and turn on the air while moving the tip around the lens. It should remove all dust and sand. Turn the camera on and it should function fine. If not, you can try the fixes below. With newer cameras I am usually hesitant to suggest these options since they include some more extreme procedures that may cause further damage if not done correctly, but since your camera is older, they may save you an expensive repair bill. The links below give step by step DIY instructions on troubleshooting and attempting to fix this problem. The lens structure of these compact cameras is the same so the examples do apply to this unit. These procedures are effective about 60% of the time. Click on or copy and paste the links into your browser. LENS FIX 1 LENS FIX 2 Note: Considering the age and present value of this camera, paying the cost of having it repaired , approximately £95 really depends on how attached to the camera you are, but is probably not very cost effective. The standard "rule of thumb" is if the repair cost is greater than 50% of the value of the camera, it is not worth it. A good used or refurbished Panasonic DMC-TZ30 can be purchased on-line auction sites for about £25 to £65 and I've seen new ones for under £105. Please keep in mind that my diagnosis & solutions provided are directly dependent on the accuracy of your description of the problem. As with any "do it yourself" fixes, success is a "team effort", since I can't see or touch the camera, and relies on the customer's manual dexterity and ability to follow the instructions well. If you require additional information, please use the Reply to ExpertTab to contact me. Click the ratings only after our exchange iscomplete and you are satisfied. If you are satisfied that my answer is accurate or has provided a reasonable alternative solution, please do not forget to rate my answer OK, Good or Excellent. Thank you
Russell A. and other Camera and Video Specialists are ready to help you
Customer: replied 2 years ago.

Ok so far and thanks for your extended reply.

I have to wait to shop for a new battery and will let you know of progress.

Repair costs and second hand value surprised me. I will check on that as well.


Thanks for the update.