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Michael Hannigan
Michael Hannigan, Engineer
Category: Camera and Video
Satisfied Customers: 11888
Experience:  20+ Years Experience in Field. MCSE, ICCP, CNE, Greenbelt
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Panasonic lumix. I have had the camera on charge but I am not

Customer Question

panasonic lumix. I have had the camera on charge but I am not sure that the charger was working properly and now I can't turn it just has a lighted screen with the word access and symbol but none the on/off switch is not working.
Submitted: 2 years ago.
Category: Camera and Video
Customer: replied 2 years ago.
if I plug it into the computer nothing happens. but the face stays illuminated with the access sign and it does not react to any of the switches.
Customer: replied 2 years ago.
I hae sorted the problem myself whilst waiting for a reply. Do I get my money back???
Expert:  Michael Hannigan replied 2 years ago.
Hello. My name is***** can assist you with your question. The word access on the display indicates that it is trying to access the memory card. What I would suggest doing, as long as you have all the pictures already copied from that memory card is to go to the menu in the camera, and format the card from the camera. This will make it usable again. If you can't get to the menu from the camera, you should be able to do it if you have a card reader writer on your computer. Just put in there and then go to that drive letter right-click, and then format. It's best if you can format it in the camera. A quick way to check would be if you do have another card you can just let that in there and see if it comes up without showing the same problem. Let me know if this helps, or if you need additional information. Mike
Customer: replied 2 years ago.
Actually it seems to have been the battery that was malfunctioning. I took it out, warmed it and put it in again. I had been charging it through the computer but the light was flashing and after all the storms we were on single phase elec supply. I am not sure if that could have affected it but it is now working ok. Rosi
Expert:  Michael Hannigan replied 2 years ago.
That's interesting because the word access does indicate a problem with reading the card. If you had to warm the battery up, then you may have to replace it. That is a sign of a failing battery. I would appreciate a moment of your time to rate my level of service using the okay, good, or excellent rating icons. Thank you. Mike