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Dan, Camera and Video Technician
Category: Camera and Video
Satisfied Customers: 2300
Experience:  25 Years CCTV, CATV, and SMATV setup and installation.
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I have a HDR-CX240E video camera. I downloaded the Play

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Hi, I have a HDR-CX240E video camera. I downloaded the Play memories software and originally it worked fine and allowed me to upload my footage to my computer. After a few months it stopped working and despite downloading the software again still wont work. That's the first problem.
The second is that in order to upload, I removed the small M2 memory card, inserted it into the larger card and inserted it into my laptop, and it uploaded the images to my computer. However, when I reinserted the card into my camera I get the error message c:13.01 and the message "this media is non compliant" or "reinsert the memory card and verify the positioning of the memory card". How do I solve this please?
Thanks you.

Hello and thank you for your question. I look forward to assisting you today. For the software, make sure you completely uninstall it before attempting to reinstall it again. Fro the memory card, if you have copied all of the video from it to your computer, try formatting the card while it is inserted in the camera. Let me know if you have questions.

Customer: replied 1 year ago.
Hi, how do I uninstall the software?
The camera doesn't recognise the card so how do I reformat it?

What version of Windows are you using?

Customer: replied 1 year ago.
Hi Dan, I'm on Windows 7. Sorry for the delay in replying

No problem. Insert the card into your computer to see if you can copy any files directly to your hard drive. Once you do that, try formatting the card while it is in the computer. That may or may not work. Then insert it back into the camera. If the camera recognizes it, then format it again. Let me know how you come out.

Customer: replied 1 year ago.
Hi Dan, as per my original mail, I've already uploaded the images from the card onto my laptop.
How do I format the card whilst it's in the computer.
And how do I uninstall the Play memories software from my computer ?
Thanks, ***** ***** if I'm being a bit slow here!

Okay, sorry I missed that. Open Windows Explorer and your card should appear as a drive letter in the left pane. Right click on it and select the format option and let me know from there.

Customer: replied 1 year ago.
Hi Dan, I have inserted the card into the computer. The file option it comes up with is FAT32 default. It also currently shows that it is about half full of data. If I format it, will I lose all the data on the card?

You might? But if you already copied it to your computer that shouldn't matter. You can still format the card then use a SD card data recovery program to recover those files, but that will recover everything that has ever been written to the card.

Customer: replied 1 year ago.
I've clicked start, and got the message that it will definitely erase all the data so have not reformatted it. The card appears to be fine, I have just looked at the images on it. The problem doesn't seem to be with the card, but the camera not recognising it. Are there any other options using the camera's functionality to get the camera to recognise the card without reformatting the card, which I'm reluctant to do. I may as well go and buy a new card and use that, and keep the images on the one I have.
And how do I uninstall the Playmemories software from my computer? Does the version of Windows I'm on make a difference to how that is done?

There is only a slim possibility you would lose any files from the card, but I understand your reluctance. Formatting the card on the computer should correct the damage to the file system and allow the camera to recognize it again. Buying a new card is always a good idea when you start having problems. I will include two links for you to download a couple of programs just to have in your pocket. LINK1 is for file recovery from the SD card. LINK2 is an uninstaller program that will root out every bit of any program that is to be removed, unlike the Windows version that leaves a lot of junk behind. I hope this is helpful, but as always I will be here if you need further assistance.

Customer: replied 1 year ago.
Ok Thanks Dan. I have downloaded the uninstaller programme and will give it a go on the play memories software. Will let you know if any problems. Thanks for your help.

My pleasure!

Dan and other Camera and Video Specialists are ready to help you
Customer: replied 1 year ago.
Hi Dan, I called in at Curry's PC World this afternoon and bought a brand new card for my camera. On inserting it ( still in the shop ) it gave the same error message as in my first email C.13.01 and to "verify the positioning of the card". So it would appear that the problem is with the camera rather than the card. They very kindly refunded the purchase of the card. Can you advise how to clear this error message and how to verify the card positioning please ?
I haven't tried the uninstall software yet, but will let you know how it goes.

Check the diagram I am sending for the position of the card. Since the new card generated the same error, you might be looking at an internal problem with the card reader in the camera. Try inserting and removing the card several times to see if that will clear the error. Some have reported the error cleared after cycling the card as many as 15 to 20 times.

Just checking back with you Andrew to see how you are doing?

Customer: replied 1 year ago.
Hi Dan, thanks for your help. I did try inserting the card up to 20 times, but having reviewed your diagram again it looks like I have a microSD memory card, and I was inserting it the wrong side up. I've just inserted it the other way and it's recognised the card and has retained almost all the images. Strange as I tried both ways round originally, and it didn't appear to work. However, definitely not looking a gift horse in the mouth!!!
Many thanks