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What version of windows are you using
Can you also confirm this is a 35mm negative scanner?
Is the device USB, and does windows not detect it?
The device is showing up as the same as a FilmScan 35i which should be picked up by windows, however it is also showing as not compatible with windows 10. Was this previously running on Win 10?
Right and when you plug it into windows and scan for devies its not detected?
Ive not heard back from you do you require any further assistance?
Does it show in devices and printers?
Ok have you tried going in asking for it to search for a driver, the device is showing as not compatible with windows 10, so you will likely encounter issues, but saying that it was working before so should work again (just not supported by the manufacturer).
I would suggest you opt to buy a new film scanner such as the one here, as this model does support windows 10 and less than £35
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