Camera and Video
Ask a Camera and Video Question, Get an Answer ASAP!
Hi there and welcome to Just Answer, my name is ***** ***** I look forward to helping you.
I’m sorry to hear you're having trouble with your camera. I know that can be frustrating. Hopefully, we can get this resolved quickly.
Can you remove the battery please then hold the shutter button down for 60 seconds then release.
Wait 5 minutes, put the battery back in and turn it on.
Tell me please if it now operates correctly
Can you please go to the setup menu on the camera and choose Reset to reset it.
Tell me how it then functions please
I am sorry to hear that.
It is the internal mainboard in the camera that has faulted.
I am really sorry about this and you are going to have to return the camera to have it replaced. It will be covered by the warranty if this has not expired, and the replacement will be done at no cost to you.
I am really sorry about this, and if you have problems, or would like any additional information or assistance, please do not hesitate to let me know.