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Josh, Camera and Video Technician
Category: Camera and Video
Satisfied Customers: 39485
Experience:  5 years as Network Admin, 10+ years of IT support
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I had one of your engineers look at my broadband, he said

Customer Question

Hi, I had one of your engineers look at my broadband, he said the speed seemed to be ok, but said I had an old router, I also mentioned I wanted to fit up a wireless camera down nearer my entrance gate, he said a disc would work, I got disc from yourselves and set it up, then put in my garage (40/50 m) in direct line of router, then I hoped it would receive signal from camera (40/50 m) , but disc didn’t stay connected, also thought that a flat above garage would get wi-fi . A router hasn’t arrived, so if disc doesn’t work I need you to remove it from my bill. I have set it up in my kitchen and it has made no difference to my connection in using iPads (Facebook especially just crashes) . Regards ***** *****
JA: Did you download all the necessary software to connect your camera to your computer (e.g. Canon EOS Utility)? Is your software the latest version?
Customer: Was seeing if disc would work first, it just went bag to red light, so disc only works I.e blue light when it’s close to router
JA: If you are using a USB cable, are you using the one that came with your camera or an aftermarket one?
Customer: Why would I purchase a camera when disc doesn’t work
JA: Anything else you want the Camera Expert to know before I connect you?
Customer: What is camera expert going to achieve if disc doesn’t work
Submitted: 15 days ago.
Category: Camera and Video
Customer: replied 15 days ago.
I hope that BT passed on all queries, I said why would I purchase a camera when the disc won’t stay connected
Expert:  Josh replied 15 days ago.

Hi! Welcome to, an independent paid question and answer platform that is home to the best experts in the world! My name is***** have over 10 years of experience and I will be assisting you today. I understand how frustrating your issue can be but I will try to work as fast as possible to a resolution to your issue.

Please allow me a couple of minutes to respond to your request below. If you would like to add any extra information while I am typing out your information, please feel free to respond and I will review it.


Expert:  Josh replied 15 days ago.

Hi Ian,

I am sorry to hear about your BT issues. Unfortunately, we cannot issue a refund or remove a charge from your bill but you can request that over the phone instead.

To speak with BT, please call them at 0800 800 150

Expert:  Josh replied 15 days ago.

I hope I was able to answer your question. If you would like to ask me another question in the future, you can add me as a favorite Expert. You'll have the option to do that on your "My Questions" page if you choose to rate our interaction or you can request me by name if you wish.

Customer: replied 14 days ago.
Hi Josh, what cameras would you recommend (if I can get wi-fi to work) it would be going on top of telegraph pole, I would use cat6/7 cable if I could get cable up to receiver/ screen. Regards
Expert:  Josh replied 14 days ago.

Please open a new question for your issue.