I had one of your engineers look at my broadband, he said

Hi, I had one of your engineers look at my broadband, he said the speed seemed to be ok, but said I had an old router, I also mentioned I wanted to fit up a wireless camera down nearer my entrance gate, he said a disc would work, I got disc from yourselves and set it up, then put in my garage (40/50 m) in direct line of router, then I hoped it would receive signal from camera (40/50 m) , but disc didn’t stay connected, also thought that a flat above garage would get wi-fi . A router hasn’t arrived, so if disc doesn’t work I need you to remove it from my bill. I have set it up in my kitchen and it has made no difference to my connection in using iPads (Facebook especially just crashes) . Regards ***** *****
JA: Did you download all the necessary software to connect your camera to your computer (e.g. Canon EOS Utility)? Is your software the latest version?
Customer: Was seeing if disc would work first, it just went bag to red light, so disc only works I.e blue light when it’s close to router
JA: If you are using a USB cable, are you using the one that came with your camera or an aftermarket one?
Customer: Why would I purchase a camera when disc doesn’t work
JA: Anything else you want the Camera Expert to know before I connect you?
Customer: What is camera expert going to achieve if disc doesn’t work