How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.
Ask Enes Your Own Question
Enes, Volvo Master Technician
Category: Volvo
Satisfied Customers: 5555
Experience:  18 yrs+. experience as Volvo & ASE Certified Master Technician.
Type Your Volvo Question Here...
Enes is online now

My 2012 XC60 Tailgate opens but either stops part way open

Customer Question

my 2012 XC60 Tailgate opens but either stops part way open or opens fully then drops back down to half open. If you hold it in the open position for approx10 seconds it will ususally stay open but can frequently drop to half closed, especially if you put a heavy load down with a bump. Also on auto closing it frequently opens up to the "safety" position. Have to hold it down as it closes until the latch is engaegd.
Submitted: 1 year ago.
Category: Volvo
Expert:  Shantal-Mod replied 1 year ago.
I'm Shantal and I'm a moderator for this topic.
I've been working hard to find a Professional to assist you with your question, but sometimes finding the right Professional can take a little longer than expected.
I was checking to see if you had already found your answer or if you still need assistance from one of the Professionals.
Please let me know if you wish to continue waiting or if you would like for us to close your question?
Thank you,
Expert:  Enes replied 1 year ago.

you will have to install new updated tail gate motors position sensor fail in old ones new one come updated with position sensor and system must be calibrated using volvo scanner very common problem

Expert:  Enes replied 1 year ago.

if you can please rate answer positive we stay locked thank you